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Emergency Communications System (ECS)

IT Connect > Phones and Cabling

To Order Service or Questions: help@u.washington.edu or call 206-221-5000

Introduction

The Emergency Communications System (ECS) provides limited telephone capacity for critical campus departments responsible for responding to University-wide emergencies. The system utilizes alternative network connections to maximize calling capabilities when the public telephone network is congested or disrupted.

ECS Dialing Procedures

ECS Phone Features

Operator Directory

Campus Operator 206-685-6000
ECS Attendant 9-206-525-5400

ECS Dialing Procedures

Calling Another UW Extension

  1. Dial 5-digit extension.
Calling A Local Seattle, Everett, Tacoma, or Olympia Number
  1. Dial 9 + 10-digit number.
Calling A Toll-Free Number
  1. Dial 9 + 1 + 800 (or 888) + 7-digit number.
Calling A Long Distance Number Using UWATS
  1. Dial [7][7].
  2. Listen for dial tone.
  3. Dial area code + 7-digit number.
  4. Listen for progress tone.
  5. Dial authorization code.
Calling A Long Distance Number Using A Personal Calling Card
  1. Dial 9 + 0 + area code + 7-digit number.
  2. After tone, dial calling card number
Reaching An ECS Extension Directly From An Outside Phone
  1. Dial 10-digit number.

ECS Phone Features

Call Forwarding All Calls

To temporarily redirect all calls to an extension or outside number.

  1. Press [*][7][2].
  2. Listen for dial tone.
  3. Dial 5-digit extension, or 9 + 10-digit number

To cancel

  1. Press [*][7][3].
Call Park

To park an incoming call at your extension (for retrieval at any extension).

  1. Press [TAP], or [Recall].
  2. Press [*][5][3].
  3. Hang up.

To return to a parked call from any other phone

  1. Press [*][5][4].
  2. Listen for dial tone.
  3. Dial extension number where call is parked.
Call Pickup

To answer a call ringing at another extension

  1. Press [*][5][5] to connect to ringing call.
Call Transfer

To transfer a call to another extension or outside number

  1. Press [TAP], or [Recall].
  2. Dial number to which call should be transferred.
  3. Hang up to transfer,

    or, if line is busy

    Press [TAP] or [Recall] twice to return to caller.

Call Conference

To add another party to your existing call

  1. Press [TAP] or [Recall].
  2. Dial number of party you wish to add.
  3. Press [TAP] or [Recall].
Call Waiting

If you hear a beep while talking on the phone, a second call is waiting.

To answer a waiting call, or to alternate between calls

  1. Press [TAP] or [Recall].
  2. Press [*][5][2].

To turn off Call Waiting

  1. Press [TAP] or [Recall].
  2. Press [*][7][0].
Last Number Redial

To automatically redial the last number you dialed

  1. Press [#][9].
Speed Calling

To place a call using the Speed Call feature

  1. Press [#][1].
  2. Dial speed code (0 through 9).

To store telephone numbers in speed calling code

  1. Press [*][7][5][1].
  2. Listen for dial tone.
  3. Dial speed code (0 through 9).
  4. Dial number you wish to program.
  5. Press [#].
Voice Mail

If, upon lifting the handset, you hear a series of beeps before the dial tone, you have new messages.

To retrieve messages

  1. Press [2][1][1].
  2. When prompted, enter your personal mailbox number.
  3. Follow menu prompts.

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